Shipping & Returns
We can ship to virtually any address in the world.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for some items we sell are weight and package size-based. The weight of any such item can be found on its detail page.
All purchases are final once accepted. Should you change your mind about a purchase, please feel free to contact us prior to shipping and we will do our best to cancel your order. You may also refuse package delivery (simply write “RTS” on the outside of the box/envelope and stick it back in the mail BEFORE opening it), in which case you will receive a refund minus shipping costs.
Unfortunately downloadable patterns are non-refundable.
This policy is simply due to the nature of our products! Once a package has been opened, it is yours.
Pattern PDFs are typically sent automatically within minutes after purchase. You will receive an e-mail confirmation of your order and within that email, there is a clickable link for each pattern (or e-book). This is a separate email from your PayPal receipt and will come from TotToppers.com. If you choose to create an account prior to your purchase, each of your patterns will be available to you within your account immediately after purchase and anytime in the future. Creating an account does not add you to the Tot Toppers mailing list and it is recommended for easiest access to your patterns! Contact firstname.lastname@example.org if you have any trouble accessing your pattern(s).